Code Of Ethics
 

LES CLEFS D'OR USA

Code of Ethics - Revised April 18th, 2008
   
Personal Demeanor
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Always maintain a professional appearance.
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Always use proper grammar.
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Stay posed under all circumstances, remaining polite, courteous and helpful.
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Honor all commitments to colleagues and others.
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Never practice nor permit discrimination of any type.
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Treat colleagues respectfully.
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Always speak with your Public Relations Director before speaking to the press.
   
   
Guest Relations
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Listen attentively to guests' requests.
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Return all correspondence in a timely manner.
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Always thank guests if they remember you in some way. Send thank-you notes whenever possible.
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Always address guests in a professional manner.
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Always maintain professional relationships with guests.
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Never double-book restaurants for guests.
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Tactfully decline illegal or unethical requests from guests.
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Never promise guests anything unless you are sure you can deliver.
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Always offer to provide guests anything unless you are sure you can deliver.
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Always tell guests if their seats at an event will be partially obstructed or in a poor location.
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Inform guests of dress codes at restaurants.
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Learn to evaluate guests by their manner, dress and preferences. Remember that what might be
good for one guest may be unsuitable for another.
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Respect and protect the identity and confidentiality of all guests.
   
   
Vendor Relations
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Never accept goods or services from vendors for personal gain.
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A Les Clefs d'Or, USA, Concierge neither receives commissions from restaurants nor participates
in incentive driven competitions.
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Always use reputable businesses and service organizations.
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Exercise objective and independent judgment in the evaluation of goods and services.
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Pay all invoices upon receipt.
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Never take advantage of restaurants that invite you for dinner by ordering the most expensive items on the menu or bringing uninvited guests along. Tip your server 20% for the estimated bill.
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Remember when you are invited out to theatres or restaurants, you are an ambassador of your hotel and of Les Clefs D'or USA.
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Treat vendors with respect, professionalism and courtesy. Appropriate verbiage is imperative.
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Always thank your host(s) before you depart and send a note of appreciation afterward.

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